FAQ

Can I apply a coupon after completing a ticket booking?

Can I change the seat I selected after booking process is completed?

Can I get multiple queue numbers using different devices or browsers?

Can I skip the queue?

Does the queue apply to all products?

How can I book Interpark tickets successfully?

How can I check the transaction details of my credit card?

How can I make a reservation with a credit card issued in Korea?

How much is the Service Fee?

I have booked tickets on website. What is my next step?

I pressed the Reserve button from another device or browser window. What happens?

I received a notification that my waitlist seat was available, but I saw it too late. Is there any way to still get the ticket?

I would like to know the seat number that I booked.

If I apply for a booking waitlist and don't get a ticket, will I get a refund?

If I get a queue number, am I guaranteed a ticket?

Is there anything else I should be aware of while in the queue?

Seat selection is not possible on the mobile web. How can I proceed with the reservation?

The ticket booking window won't open.

This seat has already been selected. Why does this pop-up appear?

What currencies are accepted for payment?

What payment methods are available for booking?

What types of credit cards can I use for ticket booking?

When is the sold-out rate displayed and what is it based on?

Where can I buy tickets?

Where can I check the details of my booking?

Why are there queues?

Why are there restrictions on the number of tickets I can book?

Why can't I refresh my seat?

Why is information about the remaining seats not provided?

Why is there a payment time limit?

Can I cancel my booking partially?

How can I cancel my order?

How can I get my refund after cancellation?

How much is the cancellation fee?

I can't remember my password

If I make a cancellation at the same day that I booked tickets, do I have to pay the cancellation fee?

Can I pick up my tickets on a different day before the show?

Can I still see the show even if I arrive late?

Can other person pick up the ticket(s) that I booked if I selected “Pick-up at venue” as a delivery method?

How can I get my tickets?

After eKYC verification, the member's name displayed on My Page or booking details is in a different order from the name on the passport. Will this cause any issues during ticket verification or at the venue?

How do I use the 'Verified Member Only' service?

I already have a verified account. Can I verify again with another account after withdrawal?

I am a Korean national residing abroad. How can I verify my identity?

I can't change the reservation details after identity verification.

I completed the Verified Member submission but was redirected to the name correction request page. Why do I need to correct my name?

I did not receive the verification email during the identity verification process.

I’m having trouble completing the Verified Member process. What should I do?

Is there an age limit for identity verification?

My verification status shows as ‘Declined’ or ‘Pending Admin Approval’ on My Page. What does this mean?

What is Verified Member Only?

When do I sign up for Verified Member Only?

When should I complete identity verification (eKYC)?

What are the consequences for those engaging in fraudulent activities?

What penalties are imposed for fraudulent activities?

Can I modify the registered face?

Can I unsubscribe from NOL facepass?

How can I check if a concert supports NOL facepass?

How do I register my face?

Is facial information securely protected?

Is facial information stored by Toss provided to third parties (Interpark global and agencies)?

Is there a possibility of building big data using facial information?

What is NOL facepass?

Where are facial information collected and managed?

Why does face registration fail?

Will my face information be deleted if I unsubscribe from NOL facepass?

How can I send a mobile ticket?

How can I use a mobile ticket I received?

How do I use a mobile ticket?

Non-English languages are displayed on the mobile ticket.

What is mobile ticket sharing?

What should I do if I want to return a mobile ticket I received?

When you click on the mobile ticket on your mobile device, a QR code is displayed.

[Cancellation] A family member passed away. or I was hosiptalized due to an accident. Please cancel without a fee.

[Performance] Are there any documents I need to prepare to receive the tickets at the hotel?

[Hotel] Can I attend the performance but not use the hotel?

[Shuttle service (if available)] Can I bring a suitcase to the shuttle bus? If so, are there any size or weight restrictions?

[Reservation & purchase] Can I make a reservation without signing up for membership?

[Hotel] Can I pay extra to change the room?

[Shuttle service (if available)] Can I use only the return shuttle bus without using the shuttle bus to the venue?

[Hotel] Can I use the hotel for only one night and receive a partial refund for the rest?

[Hotel] Can minors stay at the hotel?

[Performance] Can someone else collect the tickets on my behalf?

[Performance] Can someone (eligible for discount) other than the ticket purchaser pick up and attend the performance at the venue?

[Performance] Can tickets only be collected at the hotel?

[Shuttle service (if available)] Do I have to use the shuttle bus?

[Performance] For a 2-person package, do both the purchaser and companion need to be present to collect the tickets?

[Performance] For a 2-person package, does the accompanying person also need to present an ID to receive the tickets?

[General] I am not satisfied with my concert seat and would like to cancel. Will I get a refund?

[Performance] I completed the purchase/payment. When and how can I receive the concert tickets?

[Performance] I completed the purchase/payment. When will I be informed about the seat location?

[Hotel] I contacted the hotel, but they were unable to find my reservation. Please check.

[General] I couldn't receive the tickets at the hotel's designated ticket collection time. What should I do?

[Hotel] I haven't received the hotel reservation confirmation email. Is everything okay with my hotel reservation?

[Hotel] I made a reservation on the global site but misspelled part of my name! Will this cause issues during check-in? (misspelling, missing middle name, case sensitivity, spacing, etc.)

[Shuttle service (if available)] I missed the shuttle bus because I was a little late. Are there any backup vehicles available?

[Hotel] I want to change the hotel check-in and check-out dates. Is that possible?

[Hotel] I want to extend my hotel stay by one night. How can I do that?

[Hotel] I'd like to switch to a different hotel. Is it possible to make this change?

[Hotel] If I attend the performance but don't use the hotel, can I get a partial refund of the hotel cost?

[Hotel] Is breakfast included at the hotel?

[Hotel] Is it possible for my companion to check into the hotel first before I, the purchaser, arrive?

[Performance] Is it possible to assign me a seat in my preferred location?

[Reservation & purchase] Is there a limit on the number of tickets that can be purchased per person?

[Cancellation] I've tested positive for COVID-19 (or a similar infectious disease). Please cancel without a fee.

[Shuttle service (if available)] Only one person reserved a ticket, but can a guardian accompany them on the shuttle bus to the venue?

[Shuttle service (if available)] When and where should I board the shuttle bus returning from the venue?

I forgot my account

Couldn't find my trips/booking info when I logged in with my new phone

How can I delete my account?

How can I check my past trips?

I can't find a place I wish to travel on Triple