[Important Notice]
-Ticket Collection: Play&Stay Ticket Desk inside the hotel (9AM–12PM)
-Tickets must be used by the purchaser themselves. Transfer or proxy collection is strictly prohibited.
-Hotel check-in must be completed by the purchaser in person, and accommodation is only available to the purchaser.
In the case of a minor, accommodation is permitted only when accompanied by a legal guardian.
[Other Information]
• Reservation Confirmation: Check My Page or your email
*If you have any questions about the product, please us at My Page > FAQ Contact us
[Cancellation Policy]
• You can cancel your order directly through My Page > Reservation/Cancellation.
• Concert and accommodation are linked and cannot be canceled separately.
• Cancellation fees
No cancellation fee if canceled up to 40 days before the performance date.
30% cancellation fee if canceled 39 to 21 days before the performance date.
60% cancellation fee if canceled 20 to 16 days before the performance date.
90% cancellation fee if canceled 15 to 8 days before the performance date.
100% cancellation fee if canceled on the day of the performance or 7days before, with no refund available.
