[Important Notice]
-Ticket Collection: Play&Stay Ticket Desk inside the hotel (9AM–12PM)
-Tickets must be used by the purchaser themselves. Transfer or proxy collection is strictly prohibited.
-Hotel check-in is only available to the purchaser.
If the purchaser is a minor, they must be accompanied by a legal guardian.
Other Information
• Reservation Confirmation: Check My Page or your email
*If you have any questions about the product, please us at My Page > FAQ Contact us
Cancellation Policy
• You can cancel your order directly through My Page > Reservation/Cancellation.
• Concert and accommodation are linked and cannot be canceled separately.
• Cancellation fees
No cancellation fee if canceled up to 22 days before the performance date.
40% cancellation fee if canceled 21 to 16 days before the performance date.
70% cancellation fee if canceled 15 to 8 days before the performance date.
90% cancellation fee if canceled 7 to 4 days before the performance date.
100% cancellation fee if canceled on the day of the performance or 3days before, with no refund available.
