Article 11 (Details of Services)

1. The Company shall provide the following Services:

   1. Provision of travel-related information and Content;
   2. Travel News Notification Service;
   3. Bulletin board-type Service;
   4. Location-based Service;
   5. Services related to, among others, provision of information on Products, reservation services, etc. and brokerage of mail order sales;
   6. Any other Services additionally developed by the Company or provided to Members through, among others, a partnership agreement with another company; and
   7. Other businesses determined by the Company.

2. Travel News Notification Service is a part of the interpark global Services, and is made available to Users who have consented to these Terms, via app push, email, etc. Travel News Notification shall display only informational Content, and the Company shall not send any information containing advertisement through Travel News Notification. Users can opt-out of receiving Travel News Notification at any time on the settings page of the app, and even if they opt-out of receiving Travel News Notification, they can use other interpark global Services.

3. The Company provides information and reservation services for travel products such as tours, passes, transportation, and tickets, as well as ticket products for musicals, concerts, sports, events, exhibitions, and leisure activities. Specific details, such as reservation periods, cancellation deadlines, and fees for reservation or cancellation, may vary depending on the reservation service, payment method, or delivery method chosen by the purchaser. For the protection of bona fide users and the establishment of fair reservation practices, the Company may request identity verification through mobile phone number authentication, real-name verification, or biometric authentication during the reservation process for travel and ticket products. Users who fail to complete such verification may be restricted from using the ticket reservation service. Additionally, if a ticket reserved by a User is lost or damaged, cancellation, change, or reissuance of the ticket will not be allowed.

4. Specific details such as individual guide on the use of the Services, information on Products, etc., precautions for booking, and cancellation or refund policy are provided through the user guide or introduction page, etc. of individual Services or Products, etc. However, if such details are not separately set forth in the user guide or introduction page, the provisions of Article 13 (Cancellation/Refund Policy, Cancellation Fees, etc.) hereof shall apply.

Article 13 (Cancellation/Refund Policy, Cancellation Fees, etc.)

1. This Paragraph shall apply if there is no separate provision on the cancellation/refund policy, cancellation fees, etc. related to ticket products in the user guide or introduction page.
2. Tickets purchased by Users can be used until the date of the event as stated in the user guide or introduction page, and tickets that are not used by the date of the event are non-refundable; provided, however, that the Company may provide separate policies depending on individual circumstances.
3. The reservation fee shall not be refunded regardless of the cancellation of the reservation or other circumstances, and if the User cancels the reservation, he/she shall pay the cancellation fee to the Company; provided, however, that reservations made after 5 p.m. (11 a.m. on Saturdays) a day before the performance date are not eligible for cancellation or refund.
4. If the cancellation occurs at least ten (10) days before the date of the event, the following cancellation fees shall apply:
5. Tickets for musicals and concerts: KRW 8,000
6. Tickets for classical concerts, plays, and sports events: KRW 2,000
7. Such cancellation fee shall not exceed 10% of the purchase price, and no cancellation fee will be imposed if cancellation is made within seven (7) days from the reservation date.
8. If the cancellation occurs less than ten (10) days before the date of the event, the following cancellation fees shall apply:
9. From nine (9) days to seven (7) days prior to the date of the event: 10% of the ticket price
10. From six (6) days to three (3) days prior to the date of the event: 20% of the ticket price
11. From two (2) days to one (1) day prior to the date of the event: 30% of the ticket price
12. Date of the event: 90% of the ticket price (limited to products that allow cancellation on the date of the event)
13. Notwithstanding Subparagraphs 3 and 4 above, no cancellation fee shall be imposed if the cancellation occurs by 11:59 p.m. on the date of reservation.
14. If the User cancels the purchase of a product, the Company may separately collect the cancellation fee, (ticket) reservation fee, and other various expenses payable by the User for each product (hereinafter collectively referred to as “Cancellation Fee, etc.”), or deduct or offset the relevant amount from the User’s payment and return the remaining amount to the User. If the User fails to pay Cancellation Fee, etc., the cancellation of the purchase shall be restricted.
15. Depending on the User’s payment method, the Company shall reflect Cancellation Fee, etc. set forth in the preceding Paragraph, and process the refund as follows:
16. Deposit the amount remaining after deducting the cancellation fee from the payment amount into the refund account;
17. Refund the original payment amount in full after receiving the cancellation fee separately;
18. Partially cancel the payment through the relevant card company;
19. Re-approve Cancellation Fee, etc. with the same payment information and payment method as before, and cancel the payment in full; and
20. Use other methods as necessary.
21. Partial cancellation may be restricted if the User made a mixed payment involving multiple payment methods.
22. If a single product is purchased by means of a mixed payment involving multiple payment methods (cash, Coupons, etc.), the following Cancellation Fee, etc. shall be deducted; provided, however, that there are cases where Cancellation Fee, etc. for each product are not deducted from the payment amount and must be paid by the User separately, and matters concerning Cancellation Fee, etc. shall be subject to the specific instructions, if any, provided in announcements, on each product page, or during the cancellation and refund process:
23. Amounts paid through a payment gateway and easy payment services;
24. Amounts discounted by Coupons; provided, however, that any Coupon that has not yet expired shall be automatically returned upon cancellation, while any expired Coupon shall not be returned and shall be automatically voided.
25. Refunds are processed through the original payment method. Accordingly, if credit or debit cards were used, refunds will be issued by the card company within approximately four (4) to six (6) business days from the date of approval for the payment cancellation. However, refunds shall be processed according to the specific instructions, if any, provided in announcements, on each product page, or during the cancellation and refund process.**

Article 20 (Prohibited Acts of Users)

1. Users shall not engage in any of the following:

   1. Recording, registering, transmitting, etc. false information or using another person's information in the course of using the Services (e.g., when changing the details of application for the Services or conducting identity verification);
   2. Stealing another Member’s ID and PW to unfairly use the Services, or stealing information;
   3. Using another person’s name or payment information (e.g., account number and credit card number) without his/her permission to use the Company’s paid Services;
   4. Stating information that interferes with the Company’s business without any justifiable reason;
   5. Altering the information posted by the Company;
   6. Transmitting or posting information (e.g., computer programs) other than the information specified by the Company;
   7. Infringing upon the intellectual property rights (e.g., copyright) of the Company or any other third party;
   8. Damaging the reputation or interfering with the business of the Company or any other third party;
   9. Disclosing or posting obscene or violent messages, videos, voices, or other information that is contrary to public order and good social morals;
   10. Using the Services for profit without the Company’s express consent;
   11. Disguising as, or impersonating an employee of the Company or a manager of the Services, or stealing another person’s name, to post a certain Post or send an email;
   12. Accessing the Company’s web, app, server, etc. using packet capture and programs of similar or identical functions to check the details of transmissions between the Company’s web, app, server, etc. or attempt to extract source codes, etc., or accessing the Company’s web, app, server, etc. using source codes (including URLs) and command phrases, etc. obtained through such programs, etc.;
   13. Accessing the Company’s web, app, server, etc. using robots (bots), crawlers, spiders, scrapers, macro programs, or other automated means or manual processes to extract data, etc., or monitoring, reproducing, collecting, checking, organizing, or using the Content and information contained in the Company’s Services, without the express prior written permission of the Company;
   14. Registering or disseminating computer viruses or other computer codes, files or program materials that cause malfunction of facilities related to the Services, destruction of information, etc., or confusion;
   15. Reproducing, disassembling, imitating or otherwise altering the Services through adaptation, decryption, reverse engineering, decompiling, disassembly or any other processing of the software or hardware provided by the Company, and accessing the Company’s web, app, server, etc. using source codes (including URLs) and command phrases, etc. obtained for or through such purpose;
   16. Using the Services in a manner different from normal use (e.g., using an automatic access program) and thereby causing a load on the Company’s server and interfering with the Company’s normal Services;
   17. Any and all acts of violating the restrictions on the robot exclusion header on the Company’s web, app, server, etc. or circumventing or avoiding other measures adopted to prevent or restrict access to the Company’s web, app, server, etc. and Services (e.g., accessing while continuously changing IP, and circumventing or incapacitating CAPTCHA through external solutions), and accessing the Company’s web, app, server, etc. through the same;
   18. Using, reproducing, displaying, mirroring, framing, or deep linking the Company’s web, app, service, Content, branding or page layout or design without the Company’s prior written permission;
   19. Attempting to gain unauthorized access to the Company’s web, app, server, other related websites, other accounts, computer systems, networks, etc. through hacking, PW mining, or other means, and accessing the Company’s web, app, server, etc. through the same;
   20. Any and all acts suspected of accessing the Company’s web, app, server, etc. to use the Services, Content, or information provided by the Company for commercial or competitive purposes, to understand the Company’s business status, for illegal or unlawful purposes, or for purposes prohibited by these Terms;
   21. Collecting, storing or disclosing personal information of other Members without their consent;
   22. Earning or using Coupons, etc. in a manner not determined by the Company;
   23. Any and all acts that are presumed to have no actual intent to purchase, that are presumed to be for the purpose of resale or transfer (“Illegal Tickets”), or that are presumed to be abusing the act of purchasing (e.g., repeatedly canceling after purchasing Products, etc.);
   24. Purchasing or attempting to purchase Products, etc., through unlawful methods not authorized by the Company, such as using macros and accessing the reservation page before the reservation opening time by circumventing the method established by the Company;
   25. Purchasing Illegal Tickets, or purchasing ticket products from a third party who sells them in violation of the Company’s policies or regulations, including the Terms of Service;
   26. Failing to pay debts owed to the Company by the due date, obtaining unjust enrichment from the Company, or undermining the Company’s normal operation and provision of Services, such as by making wrongful reports and disclosures regarding the Company or a third party, or spreading false information;
   27. Requesting refunds for ticket products not used on the date of the event;
   28. Disrupting other Users’ ability to purchase and cancel products and Services smoothly; or
   29. Any and all acts that are illegal, breach the Company’s regulations, or use the Services not in accordance with the method of using the Services provided by the Company.

2. If a User commits any of the prohibited acts under this Article, the Company may delete the relevant Post or take temporary measures, restrict the User’s use of the Services, and immediately terminate the use agreement with the relevant User at its discretion. In this case, any fees incurred from the purchase of products will not be refunded.

3. If the user engages in fraudulent activities specified in Subparagraphs 23 to 29 of Paragraph 1 regarding ticket products, the Company may immediately restrict the user’s access to ticket reservation services or cancel the ticket reservations. In such cases, the Company will grant the user a minimum of one day to provide a written explanation. If the explanation is submitted within the given period and deemed valid by the Company, the restriction or cancellation may be lifted.

4. If necessary, the Company may notify government agencies or judicial agencies of any prohibited acts committed by Users.